Customer Service QQI Level 5 (Blended)
Mon 6.30-9.30pm • Duration: 10 weeks
Tuition Fee: €180
Start Date: Monday 23rd September 2024
This award will equip the learner with the understanding of the value of the customer service discipline as well as knowledge and skills to provide effective customer service within a work, social or voluntary environment, operating independently or as part of a team.
Course Content
- Explore the role of customer service in organisational effectiveness To facilitate the learner to explore the role and responsibilities of a representative of an organisation and work effectively as part of a team
- To meet customer needs, handle customer complaints and deliver good customer care
- Create an awareness of consumer protection legislation, appreciate the rights of all customers regardless of gender, marital status, family status, sexual orientation, religion, age, disability, race or culture
- Assist the learner to develop the academic and vocational language, literacy and numeracy skills related to Customer Service.
Course Delivery
Students must have basic IT Skills.
Assessment
Portfolio/Collection of Work 50%
Skills Demo 50%
Tuition Fee: €180
Accreditation: QQI Minor Award in Customer Service 5N0972
Start Date: Monday 23rd September 2024